Shower facilities
Food supplies
& more

When are we open?

Tuesday – Thursday
Saturday, Sunday & Monday

Shoalhaven Homeless Hub is a quiet, safe place that offers hope and opportunities for those in need.

The Homeless Hub is a front line service for individuals, families and couples who are homeless or at risk of homelessness.

Not only is the homeless hub a safe place for people in need, it also provides facilities and emergency provisions. We offer access to a kitchen, laundry, bathrooms and showers. We also provide access to computers and qualified support workers.

Through the Shoalhaven Homeless Hub clients are able to access front-line information, seek advice and get referrals to specialist homelessness services. The services we refer to are available in the Shoalhaven region, including areas of Bay & Basin, Sanctuary Point, Culburra and Callala.

Shoalhaven Homeless Hub also offers professional counselling to youth and families free of charge.

It doesn't matter who you are, we're here to help.

It doesn't matter who you are, we're here to help.

It doesn't matter who you are, we're here to help.

It doesn't matter who you are, we're here to help.

It doesn't matter who you are, we're here to help.

Tuesday BBQ

Every Tuesday - Hosted by Grand Pacific Health 10am.

Centrelink Support

Every Tuesday

10am - 11am

Legal aid

Every Wednesday 11.30 - 12.30pm at the

homeless hub.

Pet day

Last Thursday of each month. Professional Local Vet and Animal Welfare.

What's on?

Everyone is welcome

10th November 2018 – 9.45am

What's on?

Everyone is welcome

Do you have questions that need answering?
Contact Link2Home on 1800 152 152

Open 24/7

A statewide telephone service providing information, assessment and referral to specialist homelessness services, temporary accommodation and other appropriate services for people who are homeless or at risk of homelessness. Link2home also provides information about homelessness services across New South Wales for specialist homelessness service providers and homelessness advocates acting on behalf of clients. (Source: FACS)

Call 1800 152 152

About Shoalhaven Homeless Hub

Our Mission

Shoalhaven Homeless Hub and Family Counselling Service provides Homeless Specialist Services to families and individuals in crisis and assists them to achieve a level of independence that enables them to reengage with their local community and live independently.

We aim to support, guide families and individuals whose tenancies and accommodation are at risk.

The service achieves these aims by using an integrated collaborative service delivery model that identifies and responds appropriately to the needs of families and individuals, beyond that of providing shelter.

What We Value

  • Local Community
  • Diversity of people
  • Every individual’s equal right to optimum level of health, dignity and respect
  • Cooperative relationships
  • Working alongside diverse communities

Our Commitment

  • Is to provide a safe and secure environment
  • To protect, identify and support the needs of disadvantaged people
  • Work together collaboratively
  • To be a strong advocate for the homeless
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What it means to be homeless

Homelessness is not a choice. It can happen to anyone.

People who are homeless are among the most marginalised people in Australia. Homelessness is one of the most potent examples of disadvantage in the community, and one of the most important markers of social exclusion (Department of Human Services, 2002). To have a socially inclusive Australia, all Australians must have the capabilities, opportunities, responsibilities and resources to learn, work, engage and have a say (Department of Prime Minister and Cabinet, 2012).

There are many different definitions of homelessness, below are some of the most referred to in Australia:

Australian Bureau of Statistics definition

On the most basic level homelessness is the state or condition of having no home.  But what is “home?” A home is merely more than having shelter – a home needs to be secure, safe and connected.

The Australian Bureau of Statistics (ABS) definition states that when a person does not have suitable accommodation alternatives they are considered homeless if their current living arrangement:

  • is in a dwelling that is inadequate; or
  • has no tenure, or if their initial tenure is short and not extendable; or
  • does not allow them to have control of, and access to space for social relations.

The ABS definition of homelessness is informed by an understanding of homelessness as ‘home’lessness, not ‘roof’lessness. It emphasises the core elements of ‘home’ in Anglo American and European interpretations of the meaning of home as identified in research evidence (Mallett, 2004). These elements may include: a sense of security, stability, privacy, safety, and the ability to control living space. Homelessness is therefore a lack of one or more of the elements that represent ‘home’.

Mackenzie and Chamberlain’s Cultural Definition.

Mackenzie and Chamberlain’s (1992) definition includes three categories in recognition of the diversity of homelessness:

  • Primary homelessness is experienced by people without conventional accommodation (e.g. sleeping rough or in improvised dwellings);
  • Secondary homelessness is experienced by people who frequently move from one temporary shelter to another (e.g. emergency accommodation, youth refuges, “couch surfing”)
  • Tertiary homelessness is experienced by people staying in accommodation that falls below minimum community standards (e.g. boarding housing and caravan parks).

This definition was adopted by the Commonwealth Advisory Committee on Homelessness in 2001 and is widely used in the homelessness sector.

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Get in touch

Alternatively, send us a message here
Thanks for getting in touch.
We'll get back to you as soon as we can

- Julie
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